Refund Policy

QUOTELEADS — UNIVERSAL REFUND, CREDIT & SERVICE POLICY

Effective Date: 29/11/25

This Refund, Credit & Service Policy (“Policy”) applies to all QuoteLeads digital products, lead products, subscriptions, and services (“Products” and “Services”).
By purchasing or using any QuoteLeads offering, you agree to this Policy.

This Policy is structured to comply with Australian Consumer Law (ACL) and is suitable for global use.

1. Scope & Definitions

1.1 Scope

This Policy covers refund, credit, and dispute rules for:

• Digital Products (leads, lead packs, form submissions, digital deliverables)
  
  
  

• Services (setup, management, consulting, creative, technical work)
  
  
  

• Subscriptions and recurring charges
  
  
  

1.2 Definitions

• Digital Product: Any lead pack, individual lead, contact submission, or digital asset delivered by QuoteLeads.
  
  
  

• Service: Any marketing service, setup work, management, consulting, creative, systems, or labour.
  
  
  

• Purchased Lead: A lead bought directly as part of a lead pack or digital product.
  
  
  

• Service-Generated Lead: A lead generated via a marketing campaign run as part of a Service.
  
  
  

• Invalid Lead: Only applies to Purchased Leads and is defined in Section 2.3.
  
  
  

Important Distinction:

Invalid Lead criteria apply exclusively to Purchased Leads.
Leads generated during marketing Services are not classified as digital products and are not eligible under the Invalid Lead policy.

2. Digital Products (Purchased Leads & Lead Packs)

Digital leads are considered digital goods. As such, refunds are provided as credits only, not cash refunds.

2.1 Refund Method

Refunds for Digital Products are issued as account credits or replacements only.
Cash refunds do not apply to digital lead products.

2.2 Timeframe for Requests

Credit requests must be submitted within 72 hours of receiving the Purchased Lead.

2.3 Valid Reasons for Credit (Purchased Leads Only)

A Purchased Lead may be credited if it meets one or more of the following verified conditions:

1. Uncontactable Lead
   
   
   

   • Minimum three contact attempts
     
     
     

   • Over at least 48 hours
     
     
     

   • Screenshots or call logs required
     
     
     

2. Outside Agreed Service Area
   
   
   

   • Clearly outside the geographic boundaries agreed upon at purchase
     
     
     

3. Outside Agreed Job Scope
   
   
   

   • Job type not included in the purchased lead package
     
     
     

4. Fake or Invalid Details
   
   
   

   • Incorrect or disconnected number
     
     
     

   • Fraudulent, spam, or bot submissions
     
     
     

5. Duplicate Lead
   
   
   

   • Same person submitting multiple enquiries within the defined lookback period
     
     
     

2.4 Non-Eligible Situations

The following are not grounds for a credit:

• Quote was too high
  
  
  

• Customer chose another provider
  
  
  

• Customer lacked budget or changed mind
  
  
  

• Job wasn’t won
  
  
  

• Lead follow-up was delayed or inconsistent
  
  
  

• Customer decision unrelated to lead quality
  
  
  

• Sales process, pricing, or scheduling issues
  
  
  

2.5 Nature of Digital Leads

By purchasing leads, you acknowledge:

Leads are opportunities, not guaranteed jobs, bookings, or revenue.

3. Services (Setup, Management, Consulting, Creative, Labour)

Service fees relate to labour, expertise, and work performed.
Refunds depend on the portion of work already completed.

3.1 Non-Refundable Once Delivered

The following become non-refundable once provided:

• Strategy, onboarding, or planning sessions
  
  
  

• Creative assets or copywriting
  
  
  

• Landing pages, funnels, or build work
  
  
  

• Campaign or ad account setup
  
  
  

• Campaign launches
  
  
  

• Technical setup (tracking, pixels, analytics, integrations)
  
  
  

• Any completed labour or deliverable
  
  
  

3.2 Change of Mind

Refunds are not provided for change of mind or changes in personal/business circumstances.

3.3 Pro-Rata Refunds (If Applicable)

If a Service is cancelled before all stages are completed:

• Completed work remains non-refundable
  
  
  

• Undelivered stages may be pro-rata refundable, at QuoteLeads’ discretion
  
  
  

• Management fees already delivered or consumed are non-refundable
  
  
  

3.4 Service-Generated Leads

Leads produced as part of a marketing Service are:

• Not Digital Products,
  
  
  

• Not subject to the Invalid Lead criteria,
  
  
  

• Not eligible for credit or refund,
  
  
  

because they are outcomes of a marketing process, not a purchased deliverable.

3.5 Client Delays

Client-side delays or non-responsiveness do not constitute grounds for a refund.

4. Client Responsibilities

To ensure fair assessment of requests, you agree to:

• Make reasonable follow-up attempts with Purchased Leads
  
  
  

• Provide required evidence promptly
  
  
  

• Submit requests within the timeframes listed
  
  
  

• Maintain professional and timely communication
  
  
  

• Provide accurate onboarding information
  
  
  

Failure to follow up leads or engage with Services cannot be used to justify a refund.

5. Dispute & Review Process

To lodge a request:

1. Email contact@quoteleads.com.au
   
   
   

2. Include relevant lead details, evidence, or service context
   
   
   

3. QuoteLeads will assess and respond within 3 business days
   
   
   

Decisions are made in alignment with this Policy and applicable consumer laws.

6. No Guarantees

QuoteLeads provides Digital Products and Services with reasonable care and skill.
However, due to the nature of consumer behaviour and market conditions:

No specific outcomes, job wins, conversion rates, or revenue levels are guaranteed.

7. Amendments

This Policy may be updated periodically.
The latest version will always apply to future purchases and will be published on our website.

8. Consumer Law Compliance (Australia & Global)

Nothing in this Policy excludes or limits rights you may have under Australian Consumer Law or other applicable consumer protection laws in your jurisdiction.

This Policy is drafted to remain valid and enforceable worldwide.