These terms govern your access to and use of the QuoteLeads Branded Lead Gen System platform. By completing registration and onboarding, you agree to be bound by them in full.
These Branded Lead Gen System Terms ("Terms") govern your access to and use of the QuoteLeads Branded Lead Gen System ("Platform"). By completing registration and onboarding, you ("Client") agree to be bound by these Terms in full. These Terms operate alongside the QuoteLeads Terms & Conditions and Privacy Policy. If you do not accept these Terms, do not proceed with enrolment.
Access to the Platform includes a done-for-you system build, automated lead delivery infrastructure, CRM configuration, paid advertising deployment, and ongoing platform management tools - all operated under the Client's branding.
Australia only. QuoteLeads is an Australia-only platform. The Platform and Services are intended solely for businesses located in Australia, and we do not offer, sell, or provide access to the Platform, the Services, or any leads to anyone outside Australia. By completing registration and onboarding, the Client represents and warrants that it is located in Australia and operates a business registered in Australia. QuoteLeads reserves the right to refuse, suspend, or terminate access for any person or business located outside Australia.
Upon activation, the Platform provides:
Platform access is provided on a month-to-month basis. The Client may cancel at any time without notice or penalty.
QuoteLeads makes no representations regarding specific revenue, sales, or profit outcomes. Platform performance is influenced by factors outside QuoteLeads' control, including but not limited to: the Client's pricing and competitive positioning, sales process and conversion capability, responsiveness to leads, market conditions, seasonal demand, local competition, and operational capacity.
This section does not limit or qualify the Results Guarantee in Section 5, which applies on its own terms.
QuoteLeads will build and configure the Client's platform system following receipt of all required account access and credentials. QuoteLeads builds and launches the Platform within 24-48 hours of that date. Only in exceptional circumstances, such as an advertising platform review or a technical issue outside QuoteLeads' reasonable control, may the build window extend to up to 7 business days.
The Client is required to provide all necessary account access, credentials, approvals, and creative assets within 7 calendar days of receiving the QuoteLeads onboarding request. Where the Client fails to provide any required item within this window, QuoteLeads will proceed with available assets and complete the build as materials are provided. The 30-day management period and associated billing commence only when the Client's advertising first goes live.
QuoteLeads delivers initial advertising previews to the Client within 24-48 hours of receiving all required access, with systems fully configured and ready to go live within the same 24-48 hour window.
Definition of delivery: Platform delivery is confirmed at the point QuoteLeads sends the Client their initial advertising previews. This constitutes delivery of the built system - the platform is configured, the CRM is ready to receive leads, and the advertising infrastructure is complete and ready to activate.
Once initial advertising previews are provided to the Client, the platform build is considered complete. Delivery of the build does not affect the Client's right to a refund of the build fee under the Results Guarantee. Refund eligibility is governed by Section 4 and Section 5.
Following delivery, the Client's platform enters a 30-day management and optimisation window. During this period, QuoteLeads monitors platform performance, refines campaign delivery, and makes optimisation adjustments at no additional cost. This period begins on the date the Client's ads first go live. Any pausing of ads during this period is the Client's responsibility and does not extend or reset the window.
Ongoing creative updates: Following the initial advertising previews provided at the build, QuoteLeads may from time to time produce refreshed or additional advertising creatives to maintain and improve campaign performance.
QuoteLeads will provide the Client with previews of any such creatives before they go live. Where the Client does not provide feedback or request changes within 24 hours of the previews being sent, the creatives are deemed approved and may be launched.
The Client may request that any live creative be paused or amended at any time, and QuoteLeads will make the requested change promptly.
The build fee is refundable only in the circumstances set out in these Terms: (a) under the Results Guarantee in Section 5, which applies to every platform build; (b) where QuoteLeads fails to deliver the build within the period specified below; and (c) where a material non-conformity in the delivered build is not remedied within the period specified below. Nothing in this Section operates to limit any of those circumstances.
Save as set out in this Section and Section 5, the build fee is not refundable once QuoteLeads has provided initial advertising previews. This includes, without limitation, a change of mind by the Client, a decision by the Client not to activate the system, a change in the Client's business circumstances, or dissatisfaction with creative output.
Where QuoteLeads has not provided initial advertising previews within 7 business days of receipt of all required account access, QuoteLeads will, on written request from the Client, refund the build fee in full. This paragraph does not apply where the delay is caused or contributed to by the Client, including any delay in the provision of required credentials, approvals, or information.
Where the platform as delivered does not materially conform to the configuration described in Section 1, the Client may notify QuoteLeads in writing within 14 calendar days of delivery, setting out the non-conformity. QuoteLeads will remedy the non-conformity at no cost to the Client within 14 calendar days of receiving that notice. Where QuoteLeads does not remedy it within that period, the Client may terminate this Agreement by written notice and QuoteLeads will refund the build fee in full. This paragraph does not apply where the non-conformity is caused or contributed to by the Client, including by any act described in Section 7.
Advertising spend is paid by the Client directly to the advertising platform from the Client's own account. QuoteLeads does not hold or control those funds and is unable to refund them.
This guarantee applies to every platform build. Where the Client has satisfied each of the conditions set out below, and the platform has not met the performance threshold during the guarantee period, QuoteLeads will refund the build fee in full.
Performance threshold. The platform meets the performance threshold, and no refund is payable under this guarantee, if either of the following occurs during the guarantee period: (a) the platform produces at least 10 quoted jobs, including by way of confirmation responses as set out below; or (b) the number of leads delivered through the platform reaches at least the lower end of the projected lead range. Each limb is independent, and satisfying either one alone is sufficient.
Guarantee period. The first 30 days on which the Client's advertising is live, commencing on the date the Client's advertising first goes live. A day is not counted, and the guarantee period is extended accordingly, where advertising is not running on that day because (a) it was paused with QuoteLeads' prior approval, or (b) of an event on the advertising platform's side that was not caused by the Client, including an account review, suspension, policy enforcement action, delivery restriction, or outage. QuoteLeads is not responsible for any event on the advertising platform's side, and no such event gives rise to a refund under this guarantee. Where such an event continues for more than 30 consecutive days, Section 15 applies. Any other pause or interruption, including one caused by the Client, does not extend the guarantee period.
Quoted job. A lead delivered through the platform in respect of which the Client has issued a written quotation. Quotations must be recorded in QuoteLeadsHQ or, where the Client uses an external system, evidenced from the Client's own records.
Confirmed responses. The Client acknowledges that QuoteLeads' control over a lead ends at the point that lead confirms interest in response to the platform's AI SMS follow-up. Whether a written quotation is subsequently issued depends on the Client's own sales activity, which QuoteLeads does not control. Accordingly, a lead that returns a confirmation response during the guarantee period is treated as a quoted job for the purposes of this guarantee, whether or not the Client issues a written quotation in respect of that lead.
A confirmation response means a reply from a delivered lead to the platform's AI SMS follow-up that affirmatively confirms the lead's interest in obtaining a quotation or in attending an appointment, recorded in QuoteLeadsHQ. Where 10 or more confirmation responses are recorded during the guarantee period, the platform is taken to have produced 10 quoted jobs and no refund is payable under this guarantee.
Lead. For the purposes of this Section, a lead is a genuine, non-duplicate enquiry with valid contact details, delivered through the platform.
Projected lead range. The estimated range of lead volume for the guarantee period provided by QuoteLeads to the Client in writing prior to onboarding. Limb (b) of the performance threshold is assessed on the leads delivered during the guarantee period.
A refund under this guarantee is conditional on each of the following being satisfied throughout the guarantee period:
Claims. A claim under this guarantee must be submitted in writing to contact@quoteleads.com.au within 7 calendar days of the end of the guarantee period. QuoteLeads will assess the claim against the platform record and respond within 14 calendar days of receipt.
This guarantee applies to the build fee only and does not extend to management fees or lead purchases. Advertising spend is paid by the Client directly to the advertising platform and is not refundable under this guarantee.
Nothing in this Section limits the Client's rights under the Australian Consumer Law.
QuoteLeads retains full ownership of all platform systems, frameworks, templates, automation logic, methodologies, and proprietary configurations used to build and operate the Client's lead generation infrastructure. Access to these systems is provided to the Client under licence for the duration of their active platform subscription.
All advertising accounts, campaign assets, creative materials, and data generated through the platform are the Client's property from the point of delivery. As the build fee is paid in full prior to build commencement, no asset is withheld pending payment. The Client has full access to all built assets from the moment advertising previews are delivered.
The Client acknowledges that the platform, its underlying systems, and any associated intellectual property remain the exclusive property of QuoteLeads at all times. The Client may not reverse-engineer, replicate, or attempt to reproduce any element of the platform's systems or methodology.
QuoteLeads accepts no liability for disruption to platform performance caused by the Client's direct interference with advertising accounts, including unauthorised campaign modifications, budget changes, or actions resulting in ad account suspension or platform policy violations.
Where Client interference causes measurable disruption, QuoteLeads' platform obligations are suspended for that period. The Client is solely responsible for any costs or penalties arising from their own platform policy violations.
Where QuoteLeads suspends its platform obligations under this Section, it will notify the Client in writing of the cause of the suspension and of the steps required to restore normal operation, and will resume those obligations promptly once the cause is resolved. This Section does not apply to a change made by the Client with QuoteLeads' prior agreement.
QuoteLeads will use reasonable endeavours to respond to Client support requests within 1 business day.
For all matters, contact QuoteLeads at: contact@quoteleads.com.au
Fees are as stated on the QuoteLeads invoice. QuoteLeads will issue an invoice for each billing cycle on or before the billing date for that cycle. Invoices are due on receipt. Where an invoice remains unpaid, QuoteLeads may suspend platform access following 5 calendar days' written notice of non-payment, and will restore access promptly once the outstanding balance is cleared. Suspension does not of itself terminate this Agreement, and the Client's lead and CRM data remains available for export during any period of suspension.
Where the Client has not cancelled before the next billing date and QuoteLeads continues to action, manage, or optimise the Client's account into the following billing cycle - including but not limited to campaign adjustments, lead delivery, follow-up automation, or platform support - the fee for that cycle is payable. This clause is subject to the dispute resolution process set out in Section 16.
SMS usage: The first 50 leads or 500 SMS messages per billing cycle are included (whichever comes first). Usage resets on the Client's invoice date each month. Unused inclusions do not roll over. SMS beyond the included volume requires a prepaid credit top-up. The platform will not send messages beyond the available credit balance.
All fees are exclusive of GST unless otherwise stated. GST will be added where applicable and a valid tax invoice issued in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
The Client may cancel this Agreement at any time, without notice or penalty, by letting QuoteLeads know by email at contact@quoteleads.com.au. QuoteLeads may end this Agreement at any time by written notice to the Client. Platform access continues through to the end of the current billing cycle. All fees accrued to the termination date remain due and payable. Termination does not affect any right or obligation of either party that accrued before the termination date.
QuoteLeads may terminate this Agreement immediately by written notice where the Client's conduct places QuoteLeads or the Client's advertising accounts in breach of an advertising platform's policies or of any applicable law, or where an invoice remains unpaid more than 30 calendar days after its due date. The Client may terminate this Agreement immediately by written notice where QuoteLeads is in material breach of these Terms and has not remedied that breach within 14 calendar days of written notice of it.
Pause: The Client may request a pause of platform access at any time by written notice to QuoteLeads at contact@quoteleads.com.au. QuoteLeads will confirm the pause in writing, and the pause takes effect from the date of that confirmation. During a pause, billing is suspended and active campaign delivery pauses, and the Client's CRM data, lead history, and campaign assets are retained in full. A pause may run for up to 6 consecutive months. The Client may resume at any time by written notice, and billing recommences from the date of resumption. Where a pause has run for 6 consecutive months and the Client has not resumed, QuoteLeads may treat the account as inactive under Section 14, and the notice periods in that Section apply.
Data on termination: Following termination, QuoteLeads will retain the Client's CRM data, lead history, and campaign assets for 90 calendar days. During that period the Client may request an export of that data at no cost, and QuoteLeads will provide it within 14 calendar days of a written request. After that period, QuoteLeads may delete the data in accordance with Section 14.
Both parties agree to keep confidential all non-public information shared during the term of this Agreement, including business strategies, platform data, system configurations, campaign details, pricing, and customer and lead data. Neither party may use the other's confidential information for any purpose other than performing its obligations under these Terms.
These obligations survive termination of this Agreement for a period of 3 years, and indefinitely in respect of any information that constitutes a trade secret or personal information.
This Section does not apply to information that is or becomes public other than by a breach of these Terms, that was known to the receiving party before disclosure, or that is independently developed by the receiving party without reference to the other party's confidential information. A party may disclose the other's confidential information where required by law, by a court, or by a regulator, and will where lawful notify the other party before doing so. A party may also disclose it to its own personnel and professional advisers on a need-to-know basis, provided that party remains responsible for their compliance with this Section.
On termination, each party will on written request return or destroy the other's confidential information, except where it is required to be retained by law or is held in routine backups not readily accessible in the ordinary course.
To the maximum extent permitted by law, the total aggregate liability of each party to the other for all claims arising under or in connection with these Terms shall not exceed the greater of (a) the total fees paid by the Client to QuoteLeads in the 6 months immediately preceding the event giving rise to the claim, and (b) the build fee. Neither party is liable to the other for any indirect, incidental, consequential, or special loss or damage, including loss of profits, revenue, data, or business opportunity.
This limitation does not apply to: a refund of the build fee payable under the Results Guarantee, which is paid in full where Section 5 is met; a refund payable under Section 4; the Client's obligation to pay fees properly due; or the liability of either party for fraud, wilful misconduct, or a breach of Section 11.
Each party's liability under these Terms is reduced to the extent that the loss or damage was caused or contributed to by the other party.
Nothing in these Terms excludes, restricts, or modifies any right or guarantee implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by agreement.
Each party agrees to comply with its obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The Client warrants that it has obtained all necessary consents to provide lead and customer data to QuoteLeads for platform operation. QuoteLeads will take reasonable steps to protect personal information in accordance with its Privacy Policy.
QuoteLeads processes personal information provided by the Client for the purpose of operating the platform and delivering the Services, and will not use it for any other purpose without the Client's consent. QuoteLeads may engage third-party providers - including CRM, advertising, communications, and hosting providers - to process that information on its behalf, and will require each of them to observe obligations no less protective than those set out in these Terms.
QuoteLeads will notify the Client in writing without undue delay, and in any event within 72 hours, of becoming aware of any unauthorised access to, or disclosure of, the Client's data, and will comply with its obligations under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth). Each party will give the other reasonable assistance in responding to any such incident, and in responding to any request from an individual to access or correct their personal information.
The return and deletion of the Client's data on termination or inactivity is dealt with in Section 10 and Section 14.
Where a Client's account shows no login activity, no campaign activity, and no payment for 30 consecutive calendar days, and the account is not paused under Section 10, QuoteLeads may treat the account as inactive.
QuoteLeads will provide at least 30 calendar days' written notice to the Client's last known email address prior to deletion, and will send a second notice no later than 7 calendar days before the deletion date. Each notice will state the deletion date and set out how the Client may reactivate the account or request an export of their lead and campaign data. QuoteLeads will provide any export requested within that notice period at no cost. Where the Client does not respond before the deletion date, QuoteLeads may delete the Client's CRM data, lead history, and campaign assets associated with the account.
This Section does not apply to an account that is subject to a pause under Section 10 while that pause remains on foot. This Section does not affect QuoteLeads' separate obligation to retain billing and invoice records for the statutory period required under Australian tax law, regardless of account status.
Neither party is in breach of these Terms for any delay or failure caused by events beyond their reasonable control, including acts of God, natural disasters, pandemic, war, government restrictions, power outages, internet or telecommunications failures, or third-party platform policy changes (including advertising platform suspensions or algorithm changes). If a Force Majeure Event continues for more than 30 days, either party may terminate by written notice without liability, subject to payment of fees accrued to that date.
Any dispute must follow this process before legal proceedings are commenced (except applications for urgent relief):
Governing law: These Terms are governed by the laws of Queensland, Australia. The parties submit to the exclusive jurisdiction of the courts of Queensland.
Entire agreement: These Terms, together with any invoice or onboarding documentation provided by QuoteLeads and accepted by the Client, constitute the entire agreement between the parties and supersede all prior representations and arrangements.
Precedence: These Terms operate alongside the QuoteLeads Terms & Conditions. In the event of any conflict between the two, these Terms prevail solely in respect of the Client's use of the Platform. Where these Terms give the Client a notice period, a cure period, or a right of export or refund, that provision applies in place of any shorter or more general provision of the Terms & Conditions.
Variation: QuoteLeads may update these Terms on 14 days' written notice to the Client. Continued use of the platform after the notice period constitutes acceptance. Where an update materially and adversely affects the Client, the Client may terminate under Section 10 before the update takes effect, without penalty. No update applies retrospectively to a guarantee period, refund claim, or dispute that is already on foot at the date of the notice.
Severability: If any provision is found invalid or unenforceable, it is severed and the remaining Terms continue in full force.
Waiver: Failure to enforce any provision does not constitute a waiver. Any waiver must be in writing.
Notices: All notices under these Terms must be in writing and delivered by email to the other party's last known email address. Notices sent by email are deemed received on the next business day following transmission. Notices to QuoteLeads must be sent to contact@quoteleads.com.au.
Relationship of parties: QuoteLeads is an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, or fiduciary relationship.
Assignment: The Client may not assign or transfer any rights under these Terms without QuoteLeads' prior written consent, such consent not to be unreasonably withheld or delayed. QuoteLeads may assign these Terms to a related entity or successor as part of a business restructure.