How we collect, use, store, and protect your personal information. We've kept this as plain as possible.
QuoteLeads ("we," "us," or "our") is committed to protecting your privacy. Here's what matters most before the full detail.
Account information includes your full name, business name and ABN/ACN (if applicable), email, phone number, and job title. Lead information - when you use the platform - includes customer contact details, project details, communication history, and notes. Support communications include messages you send us, survey responses, feedback, and phone call recordings (with notice).
Usage data such as pages visited, features used, time on platform, click patterns, device type, OS, browser, IP address, and referral source. Also technical data including log files, error reports, performance metrics, and cookie data (see Section 8).
When you connect third-party services we receive integration data: contact and deal information from CRMs, appointment data from calendar services, message history from communication tools, and transaction confirmations from payment processors.
We process your information to provide and improve the platform, communicate with you, and meet our legal obligations.
We process your information under the Australian Privacy Act 1988 (Cth) based on the following grounds.
All your information is stored and processed exclusively in Australia. We do not transfer your data internationally. Your data remains protected under Australian law and is hosted in Australian data centres.
Analytics data is retained for 26 months anonymized. Marketing data is deleted 30 days after unsubscribing. To request early deletion, contact contact@quoteleads.com.au.
Cookies are small text files that help our platform function and let us analyse usage. We use them across three categories.
On your first visit, a consent banner lets you accept, reject, or customise optional cookies. You can also opt out directly via Google Analytics, Google Ads settings, or Facebook Ads settings.
Regardless of location, you have the following rights over your personal information.
Update information directly in your account settings. For all other requests, email contact@quoteleads.com.au with your name, account email, and the specific right you're exercising. We'll verify your identity, respond within 30 days (extendable to 60 days for complex requests), and won't charge a fee for most requests.
QuoteLeads is a B2B platform designed for professionals. We do not knowingly collect information from anyone under 18. If we discover we have, we'll delete it immediately. Contact contact@quoteleads.com.au if you have concerns.
For your business and account information - company details, contact info, billing data, platform usage, and communications with us - we decide how and why your data is processed.
For your customer (lead) data - their contact details, project information, and communications - you are the data controller. We process it only on your instructions.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As an Australian platform operating exclusively in Australia, all your data is protected under Australian privacy law.
To exercise these rights or lodge a complaint, contact contact@quoteleads.com.au. We'll investigate and respond within 30 days.
If a breach occurs affecting your personal information, we will investigate and contain the issue immediately, notify you within 72 hours of discovery where required by law, notify relevant supervisory authorities, and provide clear information about what happened, what data was affected, what we're doing about it, and what you should do.
Report security concerns to contact@quoteleads.com.au - urgent issues receive a response within 24 hours.
We don't currently respond to Do Not Track signals as there is no universal standard. Use the opt-out tools in Section 8 to control tracking. If DNT standards are established we'll update this policy accordingly.
We comply with the Do Not Call Register Act 2006 (Cth). By providing your mobile number you give 1:1 named consent to receive service-related messages from QuoteLeads. Your details are collected and handled in accordance with the Australian Privacy Act 1988 (Cth). To opt out at any time email contact@quoteleads.com.au or update your preferences in account settings. We do not share your mobile number with third parties for their marketing.
We may update this policy to reflect changes in our practices, new features, or legal requirements. Updates take effect on the date listed at the top. For material changes we'll notify you by email and post a notice on the platform. Previous versions are available on request.
All privacy questions and requests go to contact@quoteleads.com.au.
Company: QuoteLeads · ABN: 83 894 208 171 · Australia
Privacy rights requests are responded to within 30 days. No legal runaround.