"Pilot" means the Market Pulse pilot engagement — a one-time, fixed-scope lead delivery campaign operated by QuoteLeads on behalf of the Client.
"Lead" means a qualified homeowner enquiry generated through paid advertising, carrying 1-to-1 named consent, and delivered exclusively to the Client. Each lead comprises the data fields specified in Section 4.
"Delivery Period" means the timeframe agreed between the Client and QuoteLeads, commencing from the date the Pilot campaign is activated by QuoteLeads.
"Client" means the business or individual who completes the Pilot intake and engages QuoteLeads under these Terms.
"Pilot Fee" means the fee agreed between QuoteLeads and the Client prior to campaign activation, as confirmed in writing by QuoteLeads.
The Pilot is a contained, one-time engagement. QuoteLeads will generate and deliver a batch of qualified leads to the Client within the Delivery Period. The exact number of leads is agreed between QuoteLeads and the Client prior to campaign activation. Leads are generated through paid digital advertising on platforms owned or managed by QuoteLeads and delivered exclusively to the Client.
The Pilot exists to demonstrate the QuoteLeads lead generation mechanism in the Client's trade and service area. It is not an ongoing lead supply arrangement. The Pilot is not designed to be repurchased. Subsequent engagements, if any, are subject to a separate full system build agreement.
QuoteLeads is not a lead marketplace, lead aggregator, or lead reseller. Leads generated through the Pilot are created fresh via paid advertising, carry named consent specific to the Client's business, and are never shared, resold, or redistributed to any other party.
QuoteLeads guarantees delivery of the agreed minimum number of leads within the Delivery Period, as confirmed in writing prior to campaign activation.
If fewer than the agreed minimum number of leads are delivered within the Delivery Period, the Client is entitled to a pro-rata refund calculated at the agreed per-lead rate for each undelivered lead. This refund will be processed within 10 business days of the Delivery Period ending.
The guaranteed minimum is the number of leads agreed prior to campaign activation. Leads delivered above the agreed minimum are provided on a best-effort basis. No refund or credit applies for leads delivered above the guaranteed minimum.
Leads are delivered via the method(s) selected by the Client during the intake process (email, SMS, or both). Leads are delivered in real time — the moment the homeowner submits their enquiry.
Each lead includes: homeowner's full name, mobile phone number, email address, property postcode, job type, property details, estimated timeline, and consent confirmation.
All leads are phone-verified and generated through paid advertising with a full proof and audit trail. QuoteLeads applies pre-delivery filtering including real-time contact verification, geographic validation, and bot protection.
QuoteLeads maintains a complete audit trail for every lead delivered, including source, timestamp, consent record, and verification status. This documentation is available to the Client upon reasonable request.
Every lead is generated using QuoteLeads' branded survey infrastructure. The Client's business name is inserted into the consent text on the survey form, so that each homeowner specifically consents to being contacted by the Client's business before submitting their details.
By completing the Pilot intake, the Client authorises QuoteLeads to insert the Client's business name (as provided during intake) into consent text on QuoteLeads' branded survey and advertising assets for the purpose of exclusively matching homeowners with the Client's business in the Client's defined service area.
Each lead is delivered to one business only — the Client. Leads are never shared with, resold to, or made available to any other party.
The Pilot Fee is agreed between QuoteLeads and the Client prior to campaign activation and confirmed in writing by QuoteLeads. Payment is made in full prior to campaign activation via the method agreed with the QuoteLeads team.
The Pilot campaign will be activated within 24 hours of payment clearing. The Delivery Period commences on the date of campaign activation.
The Pilot Fee is non-refundable except as provided in Section 3.2 (pro-rata refund for leads below the agreed minimum). All leads delivered within the Delivery Period are considered fulfilled and non-refundable.
To be clear: the Pilot Fee covers lead delivery — qualified homeowner enquiries generated and delivered to the Client's business. Payment is for the generation and delivery of leads, not for sales outcomes, conversion rates, jobs won, or revenue generated. QuoteLeads makes no representation regarding the Client's ability to convert leads into paying customers.
QuoteLeads guarantees lead delivery as specified in Section 3. QuoteLeads does not guarantee and expressly disclaims any guarantee of:
Conversion depends entirely on the Client's speed of response, sales process, quoting accuracy, pricing competitiveness, and market conditions. The Client acknowledges and accepts this by completing the Pilot intake.
The Client agrees to:
The Client may dispute individual leads within 7 business days of that lead being delivered. Disputes raised outside this window will not be accepted.
QuoteLeads will review disputed leads within 5 business days. Where a dispute is accepted, QuoteLeads will, at its discretion, deliver a replacement lead or adjust the lead count for the purposes of the Section 3.2 guarantee calculation. Disputed leads that do not meet the grounds in 9.2 will be rejected, and that decision is final.
Note: a lead that is valid but does not convert — because the homeowner changed their mind, chose another provider, or did not answer the phone — is not a valid dispute. The Pilot guarantees lead delivery, not lead conversion.
All advertising assets, survey designs, landing pages, consent frameworks, matching systems, and lead generation infrastructure used to deliver the Pilot remain the sole intellectual property of QuoteLeads.
The Client agrees not to directly or indirectly contact, solicit, or engage any third party (including advertising platforms, media buyers, or technology providers) identified through the Pilot for the purpose of replicating or circumventing QuoteLeads' systems. This obligation survives termination of the Pilot.
To the maximum extent permitted by law, QuoteLeads' total liability arising out of or in connection with the Pilot is limited to the Pilot Fee paid by the Client. QuoteLeads is not liable for any indirect, incidental, consequential, or special damages including but not limited to lost revenue, lost profits, or lost business opportunities, regardless of whether QuoteLeads has been advised of the possibility of such damages.
QuoteLeads collects and handles personal information in accordance with its Privacy Policy and applicable Australian privacy legislation. Lead data provided to the Client is for the sole purpose of the Client following up on the homeowner's enquiry. The Client must handle all personal information received through the Pilot in compliance with the Privacy Act 1988 (Cth) and any applicable state or territory legislation.
QuoteLeads may terminate the Pilot immediately upon written notice if the Client has breached these Terms, engaged in fraud or misrepresentation, misused leads, or attempted to circumvent QuoteLeads' systems. In the case of termination for cause, no refund applies for leads already delivered. A pro-rata refund for undelivered leads may be issued at QuoteLeads' discretion.
The Client may request cancellation of the Pilot prior to campaign activation by contacting contact@quoteleads.com.au. If the campaign has not yet been activated, a full refund of the Pilot Fee will be issued. Once the campaign is activated and the Delivery Period has commenced, the Pilot Fee is non-refundable except as provided in Section 3.2.
QuoteLeads may update these Terms. Where a modification is material, QuoteLeads will provide the Client with no less than 14 days' written notice by email before the change takes effect. The version of these Terms in effect at the time the Client completed the Pilot intake governs that Pilot engagement.
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
These Terms, together with the Pilot intake submission and any written confirmation from QuoteLeads, constitute the entire agreement between QuoteLeads and the Client regarding the Market Pulse pilot engagement and supersede all prior agreements, understandings, and representations, whether written or oral.
Questions about these terms? Contact contact@quoteleads.com.au
