How we collect, use, store, and protect your personal information. We've kept this as plain as possible.
QuoteLeads ("we," "us," or "our") is committed to protecting your privacy. Here's what matters most before the full detail.
Account information includes your full name, business name and ABN/ACN (if applicable), email, phone number, and job title. Lead information - when you use the platform - includes customer contact details, project details, communication history, and notes. Support communications include messages you send us, survey responses, feedback, and phone call recordings (with notice).
Usage data such as pages visited, features used, time on platform, click patterns, device type, OS, browser, IP address, and referral source. Also technical data including log files, error reports, performance metrics, and cookie data (see Section 8).
When you connect third-party services we receive integration data: contact and deal information from CRMs, appointment data from calendar services, message history from communication tools, and transaction confirmations from payment processors.
We process your information to provide and improve the platform, communicate with you, and meet our legal obligations.
If you're in the EEA, UK, or Switzerland, we process your information based on one of the following grounds.
Your information may be processed in Australia (primary), the United States (cloud infrastructure and service providers), New Zealand, and Europe.
For transfers from the EEA, UK, or Switzerland, we use Standard Contractual Clauses (SCCs) alongside 256-bit encryption, regular security audits, and strict vendor contracts. Request a copy of our SCCs or Data Processing Agreement at contact@quoteleads.com.au.
Analytics data is retained for 26 months anonymized. Marketing data is deleted 30 days after unsubscribing. To request early deletion, contact contact@quoteleads.com.au.
Cookies are small text files that help our platform function and let us analyse usage. We use them across three categories.
On your first visit, a consent banner lets you accept, reject, or customise optional cookies. You can also opt out directly via Google Analytics, Google Ads settings, or Facebook Ads settings.
QuoteLeads uses AI for lead qualification, communication automation, and performance analytics via OpenAI (GPT) and Microsoft Azure AI.
Disable AI features in your account settings or contact contact@quoteleads.com.au.
Regardless of location, you have the following rights over your personal information.
Update information directly in your account settings. For all other requests, email contact@quoteleads.com.au with your name, account email, and the specific right you're exercising. We'll verify your identity, respond within 30 days (extendable to 60 days for complex requests), and won't charge a fee for most requests.
QuoteLeads is a B2B platform designed for professionals. We do not knowingly collect information from anyone under 18. If we discover we have, we'll delete it immediately. Contact contact@quoteleads.com.au if you have concerns.
For your business and account information - company details, contact info, billing data, platform usage, and communications with us - we decide how and why your data is processed.
For your customer (lead) data - their contact details, project information, and communications - you are the data controller. We process it only on your instructions.
We do not sell personal information for money. We do use cookies for targeted advertising, which California law considers "sharing" - opt out via our cookie settings or the ad platform links in Section 8.
Email contact@quoteleads.com.au with "California Privacy Rights Request" in the subject. We respond within 45 days (extendable to 90 days with notice).
Residents of Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have similar rights to California residents - including access, correction, deletion, data portability, and opt-out of targeted advertising. Email contact@quoteleads.com.au with your state and request. We respond within 45 days.
We comply with the Australian Privacy Principles (APPs). You have the right to access and correct your personal information and to make a complaint about how we handle it. We disclose data to overseas recipients including in the United States, taking reasonable steps to ensure equivalent protections apply. If you believe we've breached the APPs, contact contact@quoteleads.com.au - we'll investigate and respond within 30 days.
We comply with New Zealand Privacy Principles. Contact contact@quoteleads.com.au if you have concerns.
We comply with PIPEDA for Canadian residents. You have the right to access your information, challenge its accuracy, and withdraw consent (though this may limit services we can provide). Your information may be processed in the US and other countries. Contact contact@quoteleads.com.au with any concerns.
If you're in the UK, EEA, or Switzerland, GDPR applies.
You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not complied with applicable privacy laws.
If a breach occurs affecting your personal information, we will investigate and contain the issue immediately, notify you within 72 hours of discovery where required by law, notify relevant supervisory authorities, and provide clear information about what happened, what data was affected, what we're doing about it, and what you should do.
Report security concerns to contact@quoteleads.com.au - urgent issues receive a response within 24 hours.
We don't currently respond to Do Not Track signals as there is no universal standard. Use the opt-out tools in Section 8 to control tracking. If DNT standards are established we'll update this policy accordingly.
If you're in the United States: by providing your mobile number you consent to receive service-related texts. Message and data rates may apply. To opt out at any time reply STOP, update preferences in account settings, or email contact@quoteleads.com.au. Reply HELP for assistance. We do not share your mobile number with third parties for their marketing.
We may update this policy to reflect changes in our practices, new features, or legal requirements. Updates take effect on the date listed at the top. For material changes we'll notify you by email and post a notice on the platform. Previous versions are available on request.
All privacy questions and requests go to contact@quoteleads.com.au.
Company: QuoteLeads · ABN: 83 894 208 171 · Australia
Privacy rights requests are responded to within 30 days. No legal runaround.
